7
4.0
(212)
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Restaurant
Our experience at the Millcroft Spa was amazing! All thanks to our amazing server at the Headwaters Restaurant - Lisa! This was our best experience ever by any server we have ever had in our entire lives. From when we were first introduced to her, to the moment we left, we had an amazing experience. She is the reason we would come to the Millcroft Inn.She went above and beyond to make our experience memorable. Lisa gave us special treatment throughout and made sure we were accommodated throughout the whole time we were there. She checked in regarding every question we had, and all of our special asks. She was also able to get us the amazing chocolate mousse through her requests to the dessert chef.We had a voucher we were redeeming and from the moment we entered the establishment we made it known we would be using it to use towards our bill. Lisa made sure of this before we placed our orders, checking in with multiple people (including Debra - the supervisor from that night who approved our requests on Nov 25th, 2021).Lisa was also so kind that she surprised us with the "Girls Trip" message on our dessert plates. If you go to the Headwaters restaurant, make sure you ask to be served by Lisa. You will enjoy not only the quality desserts but also the amazing service throughout from Lisa.We would also like to point out the amazing service from the reception at the Millcroft Inn & Spa. Katerina, was able to sort out and communicate with us when we had a misunderstanding with our voucher and what was communicated to us the night prior by the supervisor at the Headwaters Restaurant (through Debra). She was patient, understanding, and very supportive throughout our checkout process.The Millcroft Inn is lucky to have Lisa & Katerina working at their Inn. Thank you for the amazing service, and the relaxing stay both! :)
N S — Google review
(Traduit par Google) J'ai dîné au restaurant Headwaters et c'était phénoménal ! J'ai commandé un cocktail personnalisé préparé à la perfection, le pain de table complémentaire était délicieux (parm d'ail, tomate et aussi un pain blanc ordinaire). Pour mon entrée, j'ai commandé le Black Cod : il était parfaitement cuit, servi chaud et la présentation était impeccable ! J'y retournerais sans hésiter pour dîner ici encore, bonne nourriture et service merveilleux et sympathique.(Avis d'origine)I had dinner at Headwaters Restaurant and it was phenomenal! I ordered a custom cocktail made just right, the complementary table bread was delicious (garlic parm, tomato and also a regular white bread). For my entree, I ordered the Black Cod - it was cooked perfectly, served hot and the presentation was impeccable! I would definitely return to dine here again, great food and wonderful/friendly service.
Sam S — Google review
Very disappointed in our experience. We were seated at a solo table next to the falls, which was nice and romantic. Our initial impression was positive, our drinks and bread were brought to the table & order placed promptly. The view and ambience was very nice; welcoming, relaxed, and serene.Then it all fell apart, we were basically forgotten for the rest of the night. It was almost an hour wait for two “AAA” burgers, that we had to find a server to ask about. When the food finally came, we had both finished our drinks, neither the server nor who appeared to be a manager offered a refill or another drink. Our waitress finally came to our table after the food came, she barely got to the table to ask if the food was okay. But not enough time has passed to actually try anything as we were still waiting on condiments. She too didn’t address the drinks, not that she was there long enough to notice.I had a clear view of the entire patio and could see our waitress tending to the other tables regularly and often. I tried several times to flag her down, I could see her looking directly at me, but she never acknowledged or came back to our table. Instead she tended to a closer table then ducked back inside.The food was equally disappointing, bland is the best description. The side Caesar was loaded with Parmesan, which was the only source of flavour, the dressing was bleh. The “AAA” burgers were absolutely flavourless, like they somehow managed to remove even the flavour of beef (which to be honest is quite impressive), not to mention they were barely warm. I can (and do) make better burgers at home! The only flavour was a glob of cheddar cheese. I finished mine because I was so hungry, but my finance barely touched hers. Then there was the grilled shrimp, which were the only flavourful item we got, but the flavour was more of a clam chowder.When we were done with our “experience” we waited awhile longer to see if our waitress would come back & even tried flagging her down again. When she didn’t return we had to seek out the manager again, who apologized but didn’t offer or make any attempt to make the experience better.Overall, we would have been better off eating off the property at some fast food joint.
Stuart W — Google review
They don’t have any good food instead of crazy expensive price. I ordered lamb and I thought it is lamb chops with vegetables but I received the plate look like pince cut in half in middle of plate with foam at the top which makes it more disgusting and purple potatoes around the pince look like the rocks. My daughters had pasta which it wasn’t pasta it was uncooked lazania loose in the plate my other daughter ordered steak and she wanted medium cooked which she received burned meat with cooked potatoes still no vegetables in any dish. Dessert was very small portion but was delicious. Person who served us was very nice music was good and atmosphere was lovely but I don’t think I go back because they don’t have any food for me
Narges B — Google review
(Traduit par Google) Nous avons dîné et petit-déjeuner inclus dans notre séjour et avons adoré les deux! Le restaurant a une ambiance charmante et le service était très bon. Nous avons pris le petit déjeuner à 7h45, avant qu'il n'y ait plus de monde et avons pleinement profité de la meilleure table du restaurant !(Avis d'origine)We had dinner and breakfast included in our stay and loved both! The restaurant has a lovely vibe, and the service was very good. We got to breakfast at 7.45am, before it got busy and thoroughly enjoyed the best table in the restaurant!
Shannan R — Google review
We had wonderful time as we got the table with the best view. Food was good though very few menu choices for lunch.Server was friendly and the service was quick. Surrounding grounds were nice to walk around and was nice to see the water fall up close. Would definitely go back !
Sachin J — Google review
Enjoyed dinner and breakfast as part of our stay package at the spa. Dinner was fantastic and the deserts were exceptional, especially the creme brulee. The view of the falls was wonderful as we ate breakfast.
Norman R — Google review
(Traduit par Google) Le service était excellent, l'ambiance était agréable et romantique. Nous avons pris le petit-déjeuner et le dîner lors d'un séjour à l'auberge. Les prix étaient certainement plus élevés. Le petit-déjeuner avec des œufs Benedict était bon, mais à 28 $ chacun semble être un peu cher pour ce que vous obtenez.Pour le dîner, nous avons eu le steak et l'agneau. Les deux étaient très bien cuits et l'agneau était délicieux avec tous ses accompagnements. Le steak était tendre et les champignons accompagnés des sauces complétaient bien le steak, mais le risotto était assez salé. Le pain qu'ils ont servi n'est pas représenté - doux et chaud, un bon début de repas.Nous avons également eu un dessert et la mousse au chocolat avec les biscotti était riche et crémeuse, bien qu'un peu sucrée, mais complimentait bien les biscotti. La tarte spéciale était magnifique, mais j'ai trouvé la confiture de bacon un peu étrange en termes de combinaison avec tout le reste de la tarte.En tant qu’expérience, c’était agréable mais laissait à désirer. Si vous séjournez au spa et que vous souhaitez un bon repas, cela peut être une expérience agréable, mais attendez-vous simplement à payer un joli centime.(Avis d'origine)Service was excellent, ambiance was nice and romantic. We got breakfast and also dinner during a stay at the inn. Prices were certainly on the higher side. Breakfast for eggs Benedict was good, but at $28 each seems like quite a bit for what you get.For dinner, we got the steak and the lamb. Both were cooked very well, and the lamb was delicious with all its sides. The steak was tender, and the mushrooms alongside the sauces complimented the steak well, but the risotto was quite salty. Not pictured is the bread that they served - soft and warm, a great start to the meal.We also got dessert, and the chocolate mousse with the biscotti was rich and creamy, albeit a little sweet, but complimented the biscotti well. The special tart looked beautiful, but I found the bacon jam a little odd in terms of combination with everything else in the tart.As an experience, it was enjoyable but left something to be desired. If you’re staying at the spa and want a nice meal, it can be a nice experience but just expect to pay a pretty penny.
J C — Google review
(Traduit par Google) Nous venons de passer un moment formidable. Tout était parfait. La nourriture était délicieuse. Les desserts sont spectaculairement bien conçus, joliment présentés et à tomber par terre. Notre serveur Lisa était la meilleure. Elle a rendu notre soirée encore plus spéciale. Si gentil et attentif aux détails. Nous avons tout aimé de notre dîner.(Avis d'origine)We just had an amazing time. Everything was perfect. Food was delicious. The desserts spectacularly well crafted, beautifully plated and to die for delicious. Our server Lisa was the best. She made our night extra special. So kind and attentive to details. We loved everything about our dinner.
Alxiomir P — Google review
Celebrated my husband's birthday here. Great fine dining experience. Our server Trish was great and we enjoyed every single course! Desserts were very pretty and the view was phenomenal!
Thushitha N — Google review
(Traduit par Google) Étant présenté comme un restaurant gastronomique, nous ne savions pas vraiment quoi penser du restaurant Headwaters. Les prix sur leur menu semblaient certainement assez haut de gamme, mais nous n'avons pas pu justifier de payer un dîner trop cher après avoir lu de nombreuses critiques en ligne toujours négatives. Nous avons fini par prendre le petit-déjeuner un matin et un dernier verre avec un dessert. Même si la nourriture était correcte, il n'y avait rien d'extraordinaire, surtout lorsque les œufs bénédictins à la florentine coûtaient 28 $ pour deux œufs pochés sur des pousses d'épinards crus et une demi-douzaine de pommes de terre rissolées en forme de « frites ». Nous avons également eu quelques problèmes initiaux avec le service. La réception de l'auberge nous avait dit lors de l'enregistrement que les sièges du petit-déjeuner étaient premier arrivé, premier servi et que le salon était autonome. Il n'y avait pas de différenciation ou de signalisation évidente entre le salon et le restaurant, nous nous sommes donc assis à une table libre après avoir attendu cinq minutes près du stand d'entrée, confus à cause d'un panneau indiquant d'attendre d'être assis mais sans hôte en vue. Cela nous a amené à être ignorés de manière flagrante par les serveurs qui passaient devant notre table pendant plusieurs minutes supplémentaires jusqu'à ce que nous leur demandions leur attention. Plus tard pendant notre repas, une autre serveuse a crié à travers la pièce en direction de deux autres convives qu'ils devaient payer avant de partir, apparemment en raison d'une certaine confusion concernant leur forfait B&B. Alors que notre propre serveuse était charmante et attentionnée, l’ambiance générale était terriblement peu accueillante. Le dernier verre avec dessert était une bien meilleure expérience, bien que toujours un peu étouffant, et certainement pas une atmosphère qui encourageait les clients à rester plus longtemps. Les desserts eux-mêmes étaient absolument délicieux et j'y retournerais volontiers. Pour les clients séjournant au Millcroft Inn and Spa, le restaurant Headwaters est l’option la plus pratique en fonction uniquement de l’emplacement. Sinon, commander un service de chambre sera fondamentalement le même avec le pourboire, ou Alton possède de très bons cafés et bistros à dix minutes à pied.(Avis d'origine)Being advertised as a fine dining restaurant, we weren't really sure what to think of Headwaters Restaurant. The prices on their menu certainly seemed upscale enough, but we weren't able to justify paying for an overpriced dinner after reading many of the consistently negative online reviews. We did end up going for breakfast on one morning, and a nightcap with dessert. While the food was okay, it was nothing to write home about, especially when the eggs benedict florentine cost $28 for two poached eggs on some raw baby spinach and a half dozen 'french fry' shaped hash browns. We also had some initial issues with service. The Inn's front desk had told us during check-in that breakfast seating was first come-first serve and the lounge was self-seating. There was no obvious differentiation or signage between the lounge and restaurant areas, so we sat ourselves at a free table after waiting five minutes by the entrance stand, confused due to a sign saying wait to be seated but with no host in sight. This led to us being flagrantly ignored by the waitstaff walking past our table for several more minutes until we asked for one of their attention. Later during our meal, another waitress shouted across the room towards two other diners that they needed to pay before leaving, apparently due to some confusion regarding their B&B package. While our own waitress was lovely and attentive, the general ambiance felt oppressively unwelcoming. The nightcap with dessert was a much better experience, though still a bit stifling, certainly not an atmosphere which encouraged guests to stay for any extended length of time. The desserts themselves were absolutely delicious, and something I would go back for. For guests staying at Millcroft Inn and Spa, Headwaters Restaurant is the most convenient option based only on location. Otherwise, ordering room service will basically add up to be the same with gratuity, or Alton has some very nice cafes and bistros within a ten minute walking distance.
Allen C — Google review
Had a lovely Mother’s Day meal surrounded by the sound of the waterfall, beautiful wooden walls and very comfortable chairs. Our waiter Fred was wonderful, filled with great advice that led to a delicious wine and dinner and a pleasure to speak with. Highly recommend this spot for any occasions!
Cristine S — Google review
(Traduit par Google) Une autre soirée à Headwaters s’est avérée une fois de plus fantastique.La nourriture est formidable. Cet endroit est un joyau caché.(Avis d'origine)Another night out at Headwaters has proven to be fantastic once again.Food is stupendous. This place is a hidden jewel.
Robert D — Google review
Great cozy place with beautiful winter views. Good service, short waiting times. The chef has a very particular but interesting style. Prices are fair just a very romantic atmosphere all around, except for the background music. (To repetitive, to the point I noticed it).
Calo Q — Google review
Amazing atmosphere. We were seated overlooking the waterfall. The food was amazing and the service fantastic. Jade was our server for the evening and she went above and beyond our expectations! Thank you as well to all the chefs and kitchen staff that served us that evening. Fantastic!
Danielle M — Google review
(Traduit par Google) Une si bonne expérience !! Je viens d'y aller ce soir avec ma famille pour l'anniversaire de mon père, le service était incroyable, l'ambiance était élégante et c'était très soigné et organisé. La nourriture est arrivée à temps et tout était incroyable.Nous avons eu le plaisir d'avoir Lisa comme serveur et elle était absolument fantastique, une personne si charmante et si adorable ! J'envoie beaucoup d'amour à Lisa !! Nous espérons revenir bientôt :)(Avis d'origine)Such a good experience!! Just went this evening with my family for my dad’s birthday, the service was amazing, ambiance was elegant and it was very neat and organized. The food arrived at a timely manner and everything was amazing.We had the pleasure of having Lisa as our server and she was absolutely fantastic, such a lovely person and such a sweetheart! Sending lots of love to Lisa!! We hope to come back soon :)
Sally — Google review
Beautiful estate - we spent the day at the Spa and had dinner at Headwaters Restaurant.We didn’t know when making the reservations that we had to request a window seat - however, we were early enough for them to accommodate and found us a table next to a window.Our waitress Jackie was 10/10 - she was very attentive, polite, thoughtful and accommodating. She really went over the top to make sure our dinner amazing and that alone would make us want to come back.The menu is small, but has great variety (I.e. lamb, beef, fish, lobster and pasta). We wanted mussels from the lunch menu and she made it happen. The mussels were so fresh and the bread for the table was a great compliment to dip in the mussels sauce.Our mains were delicious, we had the Lamb (must have if you love lamb), Fazoletti Pasta and Pan Seared Chicken (from the Summerlicious menu). All very well plated and full of flavour.We ended our meal with the Summer Tasting Trio - which was perfect for sharing and full of different flavour that suited everyone tastebuds. Definitely have to try this dessert if you are here. I hope they don’t take this off the menu.Thank you to the chef and staff for a wonderful dinner and we’ll definitely be back!
Lanna P — Google review
My wife and I just got married at the Millcroft this weekend and chose to have breakfast at Headwaters the morning of and dinner the night after our wedding. Both breakfast and dinner were amazing, such great food and great service! Our dinner was especially amazing as they were kind enough to write out "Congratulations" in chocolate in celebration of getting married. Our server for dinner, Jade, was incredible, helpful and very kind! (Didn't get the names of the people during breakfast, but they were also so great to us!)
Bryor A — Google review
Brought my mom for her 50th we had such a wonderful day and headwaters was our last stop. Meg was an amazing server she was so helpful in describing dishes as my mom is vegetarian. She even made my mom feel special. She was so kind and I have never had a server that polite and respectful. The food was phenomenal and I don't say that lightly. We had the veggie dishes and they had flavour which is hard to find. Meg even made us mock tails that were so delicious, she improvised and we just felt so special. Overall great experience mainly because of Meg.
Harprit M — Google review
(Traduit par Google) Nourriture fantastique! Recommande fortement. J'y suis allé pour le forfait hôtel et dîner et ce fut une expérience merveilleuse. Notre repas de 3 plats était délicieux et joliment présenté. Nos serveurs étaient au top et attentionnés. La seule chose que je changerais, c'est si le système de réservation pouvait être plus intégré entre l'hôtel et le restaurant ! Même si vous réservez un forfait, votre réservation pour le dîner n'est pas garantie. Nous ne le savions pas jusqu'à notre arrivée et avons dû réserver une heure pour le dîner séparément. Heureusement, ils avaient une ouverture ce soir-là, mais le dîner s'est avéré assez tardif à 20h15. Mais dans l’ensemble, c’est une expérience formidable si vous souhaitez faire une sortie spa avec séjour à l’hôtel et dîner. N'oubliez pas d'appeler le restaurant après avoir réservé !(Avis d'origine)Fantastic food! Highly recommend. Went here for the hotel and dinner package and it was a wonderful experience. Our 3-course meal was delicious and beautifully presented. Our servers were top-notch and attentive. The only thing I would change is if the booking system could be more integrated between the hotel and the restaurant! Even if you book a package your dinner reservation is not secured. We didn't know that until we arrived and had to book a time for dinner separately. Thankfully they had an opening that night but it ended up being quite a late dinner at 8:15. But all in all a great experience if you want to do a spa outing with hotel stay and dinner. Just remember to call the restaurant after you book!
Elaine — Google review
55 John St, Alton, ON L7K 0C4, Canada•
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